Payments, Shipping & Delivery
When will my order be shipped?
Orders placed on Monday to Friday before 2 PM EST will be processed within 72 hours. Orders placed after 2 PM EST on Friday will be processed the following Monday. During inclement weather or major sales events, this processing time may be extended.
When I place an order, when will I receive it?
All shipped orders will be delivered within 7-8 business days, including the 72-hour processing time. Orders placed on business days require a 72-hour processing period, and those placed on Friday after 2 PM EST will be processed the following Monday. Complimentary standard shipping is included at checkout, which covers the 7-8 business days delivery timeframe.
Order Cutoff Time: 2:00 PM (Eastern Standard Time)
Order Handling Time: 2-3 days (Monday – Friday)
Transit Time: 5-5 days ( Monday – Friday)
Please Note:
- Business Days: Business days refer to Monday-Friday, excluding public holidays in the USA.
- Confirmation number: Upon placing your order, you will receive an order number with your invoice for reference. If, for any reason, you do not receive it within 24-48 hours, please don’t hesitate to reach out to us. After placing your order, you will receive a confirmation email from [email protected]. If you do not see this email in your inbox, please check your junk or spam folder.
- Tracking Information: Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your shipment’s progress.
- Multiple Items: For orders containing multiple items, they may be shipped separately depending on availability. This will not affect the overall delivery timeframe.
- Estimated delivery times are based on our current processing and shipping capabilities. If there are any delays, we will notify you via email with updated information.
How To Reach Us
Operating Hours: Mon-Fri 9:00 AM – 5:00 PM EST (2:00 PM – 10:00 PM GMT)
Office Address: 160 City Road, London, United Kingdom, EC1V 2NX
Office Number: +44 7404 663400
Customer Support: [email protected]
For Returns: [email protected]
Customer Support Hours: Our customer support team is available to assist you during our office hours: Mon-Fri 9:00 AM – 5:00 PM EST (2:00 PM – 10:00 PM GMT). You can reach us via ++44 7404 663400 or [email protected].
What are my shipping fees?
We offer free standard shipping on all orders within the USA. No minimum purchase amount is required.
Free standard shipping (7-8 business days) is automatically applied at checkout on all orders before taxes are applied.
All taxes are included in the listed prices. There are no additional charges at checkout, ensuring full transparency and convenience for our customers.
Bedding For U reserves the right to change this offer at any time and will mention it publically. Bedding For U reserves the right to refuse shipping orders without cause with a full refund to the consumer. Its main purpose is to prevent fraudulent or suspicious orders.
Where is my order shipping from?
Your order will be hand-wrapped with care and shipped from London, where we are proudly headquartered! There is no any customs duties or additional fees on your order amount.
When will my package be shipped if an item is backordered?
If an item is backordered, we will ship available items immediately and send backordered items as soon as they become available. And there is no additional shipping costs. If you need part of your order sooner, please contact us to see if we can accommodate your request.
Lost Packages:
If your package is marked as delivered but you haven’t received it, please:
- Verify the shipping address.
- Check all possible delivery locations at your residence.
- Ask neighbours or family members if they accepted the package.
- Contact the courier with your tracking number to initiate a claim.
Lost Package Requests: You must report lost packages within 10 days of the delivery date. Requests made after this period may not be eligible for a refund.
If your package is officially declared lost, contact us immediately with your order number. We will conduct a thorough investigation to determine the status of your package. After completing the investigation, we will provide you with the results. Please allow 7-10 business days for us to process your request regarding the lost package. Based on your preference and the outcome of our investigation, we will either:
- Reship Your Order: If you choose to have the order reshipped, we will arrange for a replacement to be sent to you at no additional cost, following our standard shipping time of 7-8 business days.
- Provide a Refund: Once we confirm that your item is lost and you request a refund, we will initiate the refund process within 7-10 business days. Please allow up to 15 additional days for your bank to credit the amount to your account.
Proof of Delivery:
- Evidence of Delivery: If we have proof of delivery, including a tracking number, delivery picture, or signature confirmation, and it is clear that the package was delivered to the correct address, we are not responsible for a refund. In such cases, it is the customer’s responsibility to follow up with the courier or take additional steps to locate the package.
DO WE SHIP TO APO/DPO?
We do not ship to APO/DPO or military addresses.
Can I add an item to my order if it is not shipped yet?
For security reasons, we cannot add items to an existing order once it has been placed. If you need to purchase additional items, please place a separate order.”
Can I place an order for more than $300 as a new customer?
A: For new customers (USA), we kindly ask that initial orders do not exceed $300. If your order exceeds this amount, please place multiple orders. We appreciate your understanding as we ensure secure and smooth transactions for all customers.
How do I know that my order has been shipped?
When your order has been shipped, we will send you an email confirmation with your tracking number and a link to where you can track it online.
What is the status of my order? How do I track my order?
You can track your order’s status at any time using the tracking information provided in your shipping confirmation email.
Where is my package? My tracking number states “Delivered,” but I did not receive my package. FedEx, UPS etc. cannot locate my package.
We apologize, but once your order has been handed over to a third-party carrier, it is beyond our control, and we cannot be held responsible for any issues that may arise. However, we will provide you with the carrier’s contact information to help you address any concerns directly with them.
Note: We will provide full proof like shipping label, tracking number, and package pictures to ensure that we have dispatched and handed over your order to the courier company.
Please note that while Bedding For U may include links to external services and resources, we do not control their availability, content, or practices. Any issues or concerns regarding these third-party services should be directed to the respective service or resource. Bedding For U does not endorse, guarantee, or take responsibility for the content, privacy policies, or practices of any third-party websites or services.
What if I receive a defective item?
Please visit our return policy.
What countries do you ship to?
We provide free shipping within the lower 48 United States. We are unable to ship to Alaska, Hawaii, and Puerto Rico. We ship in the USA from London, where we are proudly headquartered.
Are your prices in USD?
All the prices on the site are in USD and our payment systems processes orders in USD.
Cancelling an Order
I need to cancel my order, what should I do?
Orders can be canceled within 2 hours for a full refund. Cancellations between 2 and 4 hours incur a 5% fee. Orders cannot be canceled once processed and shipped. If an order is refused, the round-trip shipping cost will be deducted from the refund.
Note: If an order is already dispatched before order cancellation request, request will not be processed.
If customer refuses to accept the order, round way shipping cost will be deducted from total refund amount.
What is your exchange policy?
Currently, we do not offer exchanges. All sales on clearance items are final. For more details, refer to our return policy.
Please note that all sales on clearance items are final. An item that was bought on clearance cannot be returned.
How do I find out where to ship my return?
Please visit our return policy.
What is your return policy?
Please visit our return policy.
How much time do I have to return an Item?
Please visit our return policy.
When will I receive my refunded payment?
Please visit our return policy.
Orders & Payments
What are my payment options?
We accept Apple Pay, Google Pay, Visa, MasterCard, and other secure payment methods, if available.
Payment Information: Payment details, including card type (Apple Pay, Google Pay, Visa, Mastercard), are processed through our payment gateway IntaSend.
Is ordering over the Internet secure?
Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on our secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
Why am I redirected to another page to enter my card details?
For added security, we use IntaSend, a 3D Secure payment gateway. After clicking ‘Place Order,’ you will be taken to a secure page where you can safely enter your card details. This process helps protect your information. If you encounter any difficulties, our support team is available to assist you.
When will my credit card be refunded?
Please visit our return & Refund policy.
Can you tell me when new products and promotions are announced?
In case of sales events and arrival of new products, promotions are displayed via banners on our website. And you will also be eligible to receive e-mail updates on new products, sales, events and other special announcements.
I just received my order but some components are missing!
What should I do?
Please ensure you unpack and unfold all items from your core sets, as smaller components may be folded inside. If you find any missing components, contact us. If we made a mistake while packing your order, please contact us, and we will accommodate your issue as soon as possible.
I entered the wrong billing address, what do I do?
Once an order is placed, the billing address cannot be edited for security reasons. Please verify your address before completing your order. Please contact us immediately.
I can’t check out. How can I place my order?
If our site is not currently working properly, please contact us, and we will gladly put your order through.
I ordered your product as a gift, are there prices on the box?
All of our items come pre-bundled in a Bedding For U carton packaging. We do not have gift messaging at this time, but we make sure our packing slips don’t include pricing just in case your order is a gift!